Refund policy

At Silk and Saffron, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make things right.

Return and Refund Guarantee If the product you receive is not up to your expectations, we offer a 100% refund of your purchase price. To initiate a return, please contact us within 15 days of receiving your order. The item must be unworn, unwashed, and in its original condition with all tags attached.

Exchange Option Prefer an exchange? You can choose to exchange your item for another product on our website within the same price range. This exchange request must also be made within 15 days of your purchase. The item being exchanged should be in its original condition, just as with returns.

How to Process Your Return or Exchange

1. Contact our customer service team at silkandsaffron123@gmail.com within 15 days of your purchase.
2. Provide your order number and details of the product you'd like to return or exchange.
3. Follow the instructions provided by our team to return the item or select an exchange.

Processing Time Once we receive your returned item, please allow up to 7 business days for your refund to be processed. For exchanges, we'll send your new item once the original product is received and inspected.

Need Help? If you have any questions or need assistance, please don't hesitate to reach out to our support team at silkandsaffron123@gmail.com We're here to ensure you have a seamless shopping experience with Silk and Saffron.