Privacy Policy

Privacy Policy

At Silk and Saffron, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our store or interact with our online services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, and shipping address.
  • Payment Information: We collect payment details, including credit card numbers and billing addresses, to process your orders securely.
  • Usage Data: We gather information about your interactions with our website, including IP address, browser type, pages visited, and time spent on the site.
  • Cookies: Our website uses cookies to enhance your browsing experience and provide personalized recommendations. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and handling returns.
  • Customer Service: To communicate with you, respond to your inquiries, and provide customer support.
  • Marketing: To send you promotional offers, newsletters, and updates about new products or services, with your consent.
  • Improvement: To analyze usage patterns and improve our website, products, and services.
  • Security: To protect against fraud, unauthorized transactions, and other security risks.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information:

  • Data Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment details, during transmission.
  • Access Controls: Access to personal information is restricted to authorized personnel only, and we regularly review our security practices to ensure your data is safe.
  • Payment Security: We partner with reputable payment processors to ensure your payment information is handled securely.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for the following reasons:

  • Service Providers: We may share your information with third-party vendors who help us with payment processing, order fulfillment, and website maintenance.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us.
  • Delete Account: You can request the deletion of your account and personal information by contacting our customer service team.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date at the top of the page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: